Although we are from all over the world, we have one thing in common—a passion for building a world-class product within a company culture that is built on trust, dedication and shared values.
"100% I'm very proud to be working with such amazing people, not only with the support team but the entire company. It motivates me when I see how creative, determined and hard working people are on our team."
Rimante, Technical support
We are not in SaaS or B2B. At the end of the day, we are dealing with people and we care about them. When we focus on adding value to people's lives and making them feel special, everyone wins.
Our products enable millions of people around the world to start and grow their business online. We care about each person that puts their trust in us and want to grow with them. Our success depends on their success. We provide motivation to keep users making forward progress. We highlight stories of customers, build communities that share similar goals and connect our customers with our experts and partners.
We are an amazing multi-cultural team, not a faceless corporation. We all come from diverse backgrounds, cultures and have different personalities and skills. This is what makes our team so interesting! Let’s show our human side in everything we do. For example, we use our team photos in our content, share our company’s stories and our team members’ posts on social media. We want our customers to know us as people.
Our customer support team leads the way by letting their personality shine in each conversation. We like to include personal touches and use GIFs and emojis if that better conveys our tone of voice in our conversations. We're all people interacting with people.
"Every single day I learn a new way to do something, someone teaches me about a topic or I just read by curious other department chats and the possibilities here to grow are huge."
Alberto, Customer support
We are inspired to do great work because we truly believe in what we do and we put our heart and soul into it. We really give a damn about our company and products. It’s not just another job, it’s a shared mission to show the world what we can do.
Every team member is our best form of advertising for our products. We are genuinely proud of where we work and what we do. And people notice.
We are stronger together. When we share our individual skills, knowledge and experience with each other, we become an unstoppable team.
Developed a killer feature? Make a presentation about it.
Wrote a blog post? Share it with the team.
Noticed room for improvement? Write a pitch about it.
Attended a conference? Share your insights.
We encourage and help each other to achieve our goals. We celebrate successes, face challenges together and have fun as a team. We're on this great adventure together and we are proud to say #lovemyjob.
Our productivity and overall job satisfaction are directly connected to how information moves throughout the company. As a remote team, everyone needs to contribute to online communication, especially written, to make it work.
Intentional communication means taking extra time to think and write all of the necessary information that the team needs to do their job.
We use tools like Slack, Notion, Github, 15Five and internal newsletters to keep the appropriate people in the loop. We believe that it’s essential for productivity to be able to plan your workday according to your needs. We encourage our team members to block out “do not disturb” time for deep work throughout the day.
As a result, most of our communication is asynchronous. Effective asynchronous communication requires that we communicate with intent. Always provide the needed information in your message or document, so that your colleagues don’t need to ask too many questions.
It’s up to you how you work, but you must communicate at every step of the way. If you don’t have an Internet connection, take a vacation day. Make sure that you check all your messages within 24 hours when you are working. While we limit in-person meetings, we always give enough notice before scheduling one.
We expect everyone to take part in communication. Not only will we stay connected, but our writing will help us expand our ideas. Diversity of thoughts will lead to better outcomes. It’s not a Watch Party, you are part of it!
"I feel my personal growth in many ways and not only design or development wise, but also: communication, self expression, time planning/estimating."
Change is inevitable and life is better if we keep evolving too. We are successful today because of the things we did years ago. Most of them were experiments that worked out well. We welcome change and are always ready to grow.
To stay successful, we must continue experimenting, making mistakes, learning new things, and feeling comfortable about change. We don’t have all the answers. We haven’t tried tons of things. Feel free to experiment. If you believe in your idea, give it a try. If it works, do more of it and share your knowledge with the team.
Growth is a success metric, but it’s a tricky one. You should be prepared for the growth in advance to sustain quality over time. Think of the things that will matter if our business grows 3 times this year. What needs to be done today? Do it.
We bring our whole self to work. Our personalities, habits and personal challenges don’t disappear just because we have our work hat on. We believe that conscious people, who are self-aware, make better colleagues. We encourage you to notice your habits, the fears that limit your decisions, and the insecurities that block you from growing. It’s ok not to know something, as long as you are eager to learn and move forward. It’s ok to ask for help. This is why we are a team, not people working individually.
We use 15Five to know how people feel.
We are big believers in the power of keeping it simple.
Everything we do is designed to provide intuitive solutions for complicated tasks. We create products with advanced functionality to keep up with our customers’ needs, yet we take extra steps to ensure our tools are easy for you to use.
We are a remote company because we believe that there’s no one place in the world where all the best talent lives. So we made our office location wherever people are happiest.
When you get a task, think of the simplest and fastest way to accomplish it. Don’t over complicate projects. Take time to do research, write a pitch, discuss it with colleagues and then choose the solution that is both simple and genius.
"Creating a product that has the potential to change the current landscape is my biggest motivation."
We don’t have investors that require quarterly reports. We don’t have to show results right away. We don’t go after an overnight success or the viral video.
We create awesome products that are here to stay. We want to create quality products that feel good every step of the way. From a clean design and an easy-to-use content editor to great customer support and valuable content. We don’t take shortcuts.
We invest in things that will always be relevant to our customers, like awesome customer support, a company culture that helps us hire incredibly talented people or spending over a year rewriting code to make MailerLite more scalable and bulletproof.
What do we do:
Have a killer idea? Ask yourself what it would bring in the long term.
The same applies to the content. Will it bring value in a year? Is it evergreen?
Had an issue? Think of what you could do to avoid it the next time.
Team leaders should have a vision of where their team will be in several years, communicate it clearly and have a plan for the resources, skills and people they will need to achieve it.
"I am excited about the new features that I was working on (which was super fun and exciting!) and the great collaboration with the team, as well as the satisfaction and smiles on the faces of all of us in the team on the demo calls when seeing all that was done during the sprints of this month."
We don’t micromanage. You have a lot of autonomy. You can decide how and when you work. But don’t forget, your freedom is tied to responsibility.
Thousands of people around the world trust us with their business. When we mess up, miss a deadline, or slow down—it matters. We take that responsibility seriously.
Before there is a problem, communicate your issues or concerns. Colleagues are always willing to help, but we don’t tolerate excuses. Every result is a combination of a challenge and your responsibility (response + ability). If you don’t feel part of the problem, you can’t be part of the solution.
The same goes for communication with customers. We feel responsible for their success. We believe in transparency. Therefore, we inform our customers if we have an issue. Trust is the foundation of any team or successful business.
"Everyone here is motivated, the company is moving fast and is not afraid of change, also the values we have perfectly align with those of mine. I can't imagine being happier working anywhere else."
Deividas, Data Scientist
We are looking for people who “default to optimism.”
We believe that positive thoughts will help us reach our goals faster and that our company and products will be far better in the future than they are today.
We don’t take ‘that’ll never work’ for an answer. Being positive means you can address issues and think of ways to improve every situation. We are always aware of the words we use to communicate both internally and externally.
We prefer to skip negative words like “no”, “not” and “never”. We believe that the words we use can have a significant impact on how it is received and how our brain reacts to the situation. For example, when you say “I have a problem”, you limit yourself. But when you say “I have a challenge”, you are motivated to find creative solutions.
We stay positive within the team by noticing small and big wins, writing public compliments to our colleagues and spreading joy.
Finally, we respect our competitors. Strong and creative competitors help us move forward.
Our support team managers Sthefani from Guatemala, Laura from Colombia and Vlad from Estonia met in Mexico.
We believe that you should treat people as you want to be treated. That means showing respect and empathy for every person, regardless of their situation. We answer every question, even the ones that seem strange. Listen to other suggestions from your own. If it is not useful, be forthcoming and clearly explain why with kindness.
No gossip, talking behind backs, insults or name-calling. If there are things that need discussing, be brave enough to bring it up.
We treat all people equally. It starts with small actions. For example, if you greet by shaking hands, be sure to do it with all members of the team.
We strive to create an environment where our team members feel safe to talk about their diverse experiences and share different points of view. This global perspective gives us all a broader understanding of the world and allows us to educate one another.
Each person chooses their own way to give back to society and we do respect everyone’s personal efforts. We are proud to have team members that fight for human rights, raise adopted children, volunteer at the local community, or share their knowledge with non-profits.
"For creative day, I decided to have a Bake day with my little munchkin 👨🍳 👩👦"
Lana, Customer Support