Values

Yes Please

• We believe that stories unite people and encourage team members to share them.
• We’re a proud multicultural team that listens, respects, and seeks to understand different points of view.
• We find that self-aware, conscious people make better colleagues. Personality tests and “How to work with me” statements help us self-reflect and understand other people’s communication styles.
• We treat everyone equally. Let’s say your greeting style is a handshake, then all colleagues will get one.
• We use photos of real team members on our websites and social media.
• We’re a human-to-human company and envision the people that might buy from us. Our decisions start with customer conversations and understanding how we can help.
• Our support team is leading the way with empathy and plays into the emotion of the client they’re helping.
• We turn on our cameras when we attend meetings.

No Thanks

• We don’t hide behind stock images or fake reviews—it’s all really us.
• We don’t overwhelm with information but guide customers on how to best use our products with relevant, valuable content.

Yes Please

• We love our job and are curious about our field.
• We seek alternative perspectives, strive to understand customers and make connections that others might miss.
• Any idea we believe in is worth a try. We use the learning wheel to experiment, learn, and transform. Team leads make sure the wheels are always turning!
• We have team leads that follow market trends and share any knowledge that helps our business make successful bets.
• We answer every question—even the seemingly strange ones—and listen to all suggestions. If it’s not useful, we clearly and kindly explain why.

No Thanks

• We don’t bet on the status quo—the same tactics won’t always work.
• We don’t stop learning once we master a skill. Every field gets wider once you go deeper.
• We don’t blame the market or competitors for our unsatisfactory results.

Yes Please

• We create advanced products to keep up with customers’ needs—yet take extra steps to ensure our tool’s functionalities are easy to use.
• We focus on tasks that will have the biggest impact on engaging customers, growing business, and motivating the team.
• We give context and allow people to make their own decisions, skipping bureaucracy and approvals from different level managers.
• We prefer the simplest and fastest way to get things done. 
• We focus on results over process.
• We’re remote-first because there is no one place in the world where all the best talent lives.
• We invite only relevant people to meetings and record presentations for others.
• We communicate asynchronously to stay productive (aim to reply within 24 hours).
• We encourage our team to learn by initiatives like our bi-annual Remote Fair, where all teams share what bets they made and the outcomes.

No Thanks

• We don’t continue things that aren’t working.
• We don’t work just to work but to impact our team, products, and community.
• We know that perfect products don't exist and are on this journey together, ever-improving how we work and what we create.

Yes Please

• We accomplish amazing work that matters #lovemyjob.
• We’re responsible for our customers’ success and believe in transparency, like informing them when there is an issue.
• We consistently turn our ideas into bets to implement. Team members are there for input and feedback, but ultimately, you own the bet.
• We know that it matters when we mess up, miss a deadline, or slow down. We own and fix mistakes as fast as possible because thousands of people around the world trust us with their business.
• We think that leadership isn’t a position, but action and example. Everyone’s a leader!
• We’re responsible for our own professional growth.
• We take care of our physical and mental well-being by choosing the best work environment and knowing when to recharge.

No Thanks

• We don’t present ideas that we don’t plan to contribute to and see-through.
• We don’t stay silent if we disagree and have the experience or knowledge to make a better decision.
• We’re not here to please the boss but to grow together.
• We don’t complain or gossip about our team. Instead, we bring up worrisome things that need discussing.
• We don’t make excuses. Every result is a combination of a challenge and your responsibility (response + ability).

Yes Please

• We have a growth mindset and constantly learn and apply new ideas.
• We follow market news and see opportunities.
• We consistently demonstrate strong performance so colleagues can rely on us.
• We’re inspired by other people’s successes. We notice small and big wins, write public compliments and spread joy.
• We help others grow with constructive and actionable feedback, using the “Stop, Start, Continue” approach. The recipient can decide to accept or reject this feedback.
• We’re aware of the words we use to communicate, both internally and externally. For example, saying “I have a problem” is limiting while “I have a challenge” motivates you to find creative solutions.

No Thanks

• We don’t say “can’t” but focus on what can be done. Being positive means addressing issues and thinking of ways to improve every situation.
• We don’t sweep a goal under the rug when we don't reach it. Instead, we treat it as a growth opportunity, reflect, and share our learning.