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Ycode
Customer Support Manager
Full-time - RemoteYcode is the no-code builder where things just make sense. Our sleek visual editor, built-in user authentication and integrated databases let people launch custom web projects with ease—absolutely no coding involved.
We’ve launched Ycode Beta on January 31st, 2021 and we’re ready to expand our team!
New customers are joining Ycode every day, and they'll need your support. Ycode is looking for talented people that can help builders get ahead and answer their technical and non-technical questions. Familiarity with no-code or development comes in handy!
Why Ycode?
You’ll be challenged with exciting tasks
Whether it's simple account-related queries or more complex technical issues—the different questions keep you sharp and let you improve your no-code knowledge at the same time.
You’ll spark great conversations
You’ll communicate with customers via email, live chat and social media. We love to give customers a great experience every time they communicate with Ycode.
You’ll take ownership
We don't micromanage and try not to interrupt your work with random tasks.
You'll have experts at hand
Whenever you're stuck, your teammates are eager to help you grow. And they'd love for you to share your knowledge too!
You can pick where to work, every day
Every day you get to choose what environment makes you most productive.
You can count on stability
We have been around for more than ten years and run a profitable company that continues to launch new products and grow.
What we expect from you
1+ years of experience in a customer-facing technical support role
Passionate about providing outstanding customer service
Enthusiastic about making personal connections and exploring customer needs, all while efficiently navigating resources to resolve inquiries quickly
The ability to comfortably interact with customers with varying technical savviness
Good understanding of SaaS applications
Self-motivated attitude and fast learner
Outstanding attention to detail
Proficient verbal and written communication skills in English
Ability to work with teams across multiple time zones and countries
Availability to work up to one in two weekends, as needed
Bonus points
HTML knowledge
Foundational knowledge of 1+ programming languages
What we offer
Salary: $32,000-$38,000 (gross)
Company-paid retreats that we call workations. We gather twice a year for a week in an exotic location to work, learn and have fun together
Generous vacation policy. Take time off when you need it. We trust you
Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
Company-paid creative days. Go out explore and share your discoveries with the team afterward
MacBook and other tools that'll help you to do your job efficiently
Remote-first culture
Check the full list of our awesome benefits here
Interested?
Don't send us a CV. We like to do things differently. This is how we would like you to apply:
Sign up for a MailerLite account
If you don't have it yet, you can sign up for free here. Read here how to create an account.
Create a newsletter about YOU
In your MailerLite account, go to "Campaigns" and create a newsletter that answers the questions below. For support, read this guideline.
Send the newsletter to apply for the job
Send the newsletter or just the preview URL to [email protected].
You'll find this URL in the editor under "Preview and test" and then "Preview mode."
Things we want to see in your newsletter:
Write “Customer Support @ Ycode" in the email subject line
How you heard about this job
Links to your Linkedin, Twitter, Facebook and/or personal website
Previous companies you worked for (role, projects and the systems you used)
Why you want to join Ycode
Your remote work experience
Description of a project/product that you loved working on and why
Expected salary
We are excited to receive your application!
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