Ycode

Customer Support Manager

Full-time - Remote

Ycode is the no-code builder where things just make sense. Our sleek visual editor, built-in user authentication and integrated databases let people launch custom web projects with ease—absolutely no coding involved.

We’ve launched Ycode Beta on January 31st, 2021 and we’re ready to expand our team!

New customers are joining Ycode every day, and they'll need your support. Ycode is looking for talented people that can help builders get ahead and answer their technical and non-technical questions. Familiarity with no-code or development comes in handy!

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Why Ycode?

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You’ll be challenged with exciting tasks

Whether it's simple account-related queries or more complex technical issues—the different questions keep you sharp and let you improve your no-code knowledge at the same time.

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You’ll spark great conversations

You’ll communicate with customers via email, live chat and social media. We love to give customers a great experience every time they communicate with Ycode.

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You’ll take ownership

We don't micromanage and try not to interrupt your work with random tasks.

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You'll have experts at hand

Whenever you're stuck, your teammates are eager to help you grow. And they'd love for you to share your knowledge too!

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You can pick where to work, every day

Every day you get to choose what environment makes you most productive.

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You can count on stability

We have been around for more than ten years and run a profitable company that continues to launch new products and grow.

What we expect from you

  • 1+ years of experience in a customer-facing technical support role

  • Passionate about providing outstanding customer service

  • Enthusiastic about making personal connections and exploring customer needs, all while efficiently navigating resources to resolve inquiries quickly

  • The ability to comfortably interact with customers with varying technical savviness

  • Good understanding of SaaS applications

  • Self-motivated attitude and fast learner

  • Outstanding attention to detail

  • Proficient verbal and written communication skills in English

  • Ability to work with teams across multiple time zones and countries

  • Availability to work up to one in two weekends, as needed

Bonus points

  • HTML knowledge

  • Foundational knowledge of 1+ programming languages

What we offer

  • Salary: $32,000-$38,000 (gross)

  • Company-paid retreats that we call workations. We gather twice a year for a week in an exotic location to work, learn and have fun together

  • Generous vacation policy. Take time off when you need it. We trust you

  • Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.

  • Company-paid creative days. Go out explore and share your discoveries with the team afterward

  • MacBook and other tools that'll help you to do your job efficiently

  • Remote-first culture

  • Check the full list of our awesome benefits here

Interested?

Don't send us a CV. We like to do things differently. This is how we would like you to apply:

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Sign up for a MailerLite account

If you don't have it yet, you can sign up for free here. Read here how to create an account.

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Create a newsletter about YOU

In your MailerLite account, go to "Campaigns" and create a newsletter that answers the questions below. For support, read this guideline.

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Send the newsletter to apply for the job

Send the newsletter or just the preview URL to [email protected].

You'll find this URL in the editor under "Preview and test" and then "Preview mode."

Things we want to see in your newsletter:

  • Write “Customer Support @ Ycode" in the email subject line

  • How you heard about this job

  • Links to your Linkedin, Twitter, Facebook and/or personal website

  • Previous companies you worked for (role, projects and the systems you used)

  • Why you want to join Ycode

  • Your remote work experience

  • Description of a project/product that you loved working on and why

  • Expected salary

We are excited to receive your application!

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